MIKESTOPFORTH

There is much being said about how brands should engage with customers in social media. Words like “authenticity”, “transparency”, “immediacy”, “personability” and others are bandied about as we as consultants, together with our clients, figure out the rules of content and community online. This is a good thing. Brands tend to forget that platforms like [...]

As Cerebra expands its client base with big brands including the likes of Vodacom, Samsung and Toyota, we’re learning valuable lessons about what works when it comes to engaging customers on Twitter. No two brands are exactly the same. Every brand has a different message, culture, strategy and even audience. There’s no arguing that Twitter [...]

Stole this from Through My Own Eyes. It’s about the funniest thing I’ve seen all year, too…