Tag Archives: service

Oct08
20

Great Toyota Service Story

Posted in Random Thoughts

Disclaimer: Toyota is a Cerebra client.
My mom is a Grade One teacher at Benoni Junior School. She shared this cool service story with me the other day, I thought it was pretty exceptional and wanted to give them some airtime.
She tells it as such:
Sitting in the East Rand Toyota showroom recently while my [...]

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Jun08
16

46 Marketing Mistakes Your Company Is Probably Making

Posted in Marketing, Advertising and Branding, Random Thoughts, Web 2.0 and Social Media

One of my professional speaking colleagues, Erik Vermeulen, forwarded a very cool email newsletter to me the other day. Normally that would tick me off but the newsletter, produced by Scott Ginsberg (check out his site and blog, they’re awesome), had an article titled 46 Marketing Mistakes Your Company Is (Probably) Making that caught my eye. I read it an thought I’d share it with you - some of it ought to be familiar already but there are a bunch of cool thoughts I thoroughly enjoyed…

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Jun08
05

An Unexpected But Pleasant Surprise

Posted in Marketing, Advertising and Branding, Web 2.0 and Social Media

If you’ve seen any of my presentations or read this blog for any length of time you’ll knw that Dell and I have some history.

Since the now infamous incident when a glitch on Dell’s local e-commerce led to the sale of literally thousands of laptops for next to nothing thanks to the SA blogosphere, I have been in touch with Dell’s marketing team. The subsequent goodwill Dell fostered thanks to regular attempts to play an active role in the local online community (like sponsoring the 2007 and 2008 SA Blog Awards and inviting bloggers to top-notch product launches) has helped position them as a progressive brand in the consumer electronics / IT sector that really gives a damn about digitally connected citizens and social media. This is significant considering the bulk of their business comes from massive corporate accounts, not dudes like you and I.

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May08
30

When Brand Promises And Experiences Collide…

Posted in Life, etc., Marketing, Advertising and Branding

In my spare spare time I’m a drummer.  Not the hard core, head-thrashing, authority-hating type, but more into jazz, funk and classic rock sounds.  I’ve been playing now for about ten years but am not nearly the drummer I could be owing largely to the fact that I seldom get the time to commit to practicing as one ought to with any musical instrument.

Going to the music store to upgrade or splash out on new equipment is always a highlight for any musician.  I know though, remembering back to my early days as a beginner, that going to a specialist store to ask about specialist equipment is often pretty intimidating…

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