Tag Archives: customer

Brewers & Union – The One Reason I’ll Move To Cape Town

Posted 08 February 2009 | By Mike | Categories: Entrepreneurship, Life, etc., South Africa | 6 Comments

A couple of weeks back I received an email from Rui Esteves, a co-founder of Vida e Caffe, of which I am enormous fan. After the enormous success of Vida Rui has not rested on his laurels, instead choosing to reinvent the beer industry with the same passion and conviction he and his business [...]

Great Toyota Service Story

Posted 20 October 2008 | By Mike | Categories: Random Thoughts | 4 Comments

Disclaimer: Toyota is a Cerebra client.
My mom is a Grade One teacher at Benoni Junior School. She shared this cool service story with me the other day, I thought it was pretty exceptional and wanted to give them some airtime.
She tells it as such:
Sitting in the East Rand Toyota showroom recently while my [...]

Knowledge, Perspective and Institutionalism

Posted 15 July 2008 | By Mike | Categories: Entrepreneurship, Random Thoughts | 5 Comments

One of the most inspirational characters I’ve ever met is a guy by the name of Rich Mulholland. Rich runs two companies, Missing Link and Thunk!, the former being a ‘presentation strategy company’ and the latter a ‘perspective lab’.  Rich’s story is an inspiring one – having progressed from rock band roadie to uber-successful [...]

46 Marketing Mistakes Your Company Is Probably Making

Posted 16 June 2008 | By Mike | Categories: Marketing and Advertising, Random Thoughts, Web 2.0 and Social Media | 4 Comments

One of my professional speaking colleagues, Erik Vermeulen, forwarded a very cool email newsletter to me the other day. Normally that would tick me off but the newsletter, produced by Scott Ginsberg (check out his site and blog, they’re awesome), had an article titled 46 Marketing Mistakes Your Company Is (Probably) Making that caught my eye. I read it an thought I’d share it with you – some of it ought to be familiar already but there are a bunch of cool thoughts I thoroughly enjoyed…

An Unexpected But Pleasant Surprise

Posted 05 June 2008 | By Mike | Categories: Marketing and Advertising, Web 2.0 and Social Media | 5 Comments

If you’ve seen any of my presentations or read this blog for any length of time you’ll knw that Dell and I have some history.

Since the now infamous incident when a glitch on Dell’s local e-commerce led to the sale of literally thousands of laptops for next to nothing thanks to the SA blogosphere, I have been in touch with Dell’s marketing team. The subsequent goodwill Dell fostered thanks to regular attempts to play an active role in the local online community (like sponsoring the 2007 and 2008 SA Blog Awards and inviting bloggers to top-notch product launches) has helped position them as a progressive brand in the consumer electronics / IT sector that really gives a damn about digitally connected citizens and social media. This is significant considering the bulk of their business comes from massive corporate accounts, not dudes like you and I.