Comments on: Dell Follow-Up http://www.mikestopforth.com/2007/02/07/dell-follow-up/ Entrepreneur | Writer | Speaker Thu, 29 Jul 2010 03:16:30 +0000 hourly 1 http://wordpress.org/?v=3.0 By: » DELL joins the conversation at the SA Blog Awards :) http://www.mikestopforth.com/2007/02/07/dell-follow-up/comment-page-1/#comment-6095 » DELL joins the conversation at the SA Blog Awards :) Wed, 14 Mar 2007 10:16:54 +0000 http://www.mikestopforth.com/2007/02/07/dell-follow-up/#comment-6095 [...] It’s great when an idea born on this blog actually becomes morethan an idea. Your Web AddiCT has one hDell of an idea. Seeing that Dell made a little mistake with their Laptops and made over 2000 people believe that they could purchase a laptop for less than R600 ($80) how about Dell sponsoring the winners of the SA Blog Awards 2007 with a new Dell Laptop? The blogosphere is your friend. [...] [...] It’s great when an idea born on this blog actually becomes morethan an idea. Your Web AddiCT has one hDell of an idea. Seeing that Dell made a little mistake with their Laptops and made over 2000 people believe that they could purchase a laptop for less than R600 ($80) how about Dell sponsoring the winners of the SA Blog Awards 2007 with a new Dell Laptop? The blogosphere is your friend. [...]

]]> By: » Dell of an idea for South African Blog Awards 2007 sponsorship. http://www.mikestopforth.com/2007/02/07/dell-follow-up/comment-page-1/#comment-4672 » Dell of an idea for South African Blog Awards 2007 sponsorship. Mon, 12 Feb 2007 08:52:51 +0000 http://www.mikestopforth.com/2007/02/07/dell-follow-up/#comment-4672 [...] Your Web AddiCT has one hDell of an idea. Seeing that Dell made a little mistake with their Laptops and made over 2000 people believe that they could purchase a laptop for less than R600 ($80) how about Dell sponsoring the winners of the SA Blog Awards 2007 with a new Dell Laptop? The blogosphere is your friend. Sharing is Caring:These icons link to social bookmarking sites where readers can share and discover new web pages. [...] [...] Your Web AddiCT has one hDell of an idea. Seeing that Dell made a little mistake with their Laptops and made over 2000 people believe that they could purchase a laptop for less than R600 ($80) how about Dell sponsoring the winners of the SA Blog Awards 2007 with a new Dell Laptop? The blogosphere is your friend. Sharing is Caring:These icons link to social bookmarking sites where readers can share and discover new web pages. [...]

]]> By: Colin http://www.mikestopforth.com/2007/02/07/dell-follow-up/comment-page-1/#comment-4600 Colin Sat, 10 Feb 2007 08:10:34 +0000 http://www.mikestopforth.com/2007/02/07/dell-follow-up/#comment-4600 Mike - Could you ask them why they don't make Macs??? Mike – Could you ask them why they don’t make Macs???

]]> By: » TEDglobal2007 Fellowship - 2007 ‘Predictions’ #2 http://www.mikestopforth.com/2007/02/07/dell-follow-up/comment-page-1/#comment-4560 » TEDglobal2007 Fellowship - 2007 ‘Predictions’ #2 Fri, 09 Feb 2007 09:19:51 +0000 http://www.mikestopforth.com/2007/02/07/dell-follow-up/#comment-4560 [...] Only one question comes to mind: Will we be blogging from the TEDglobal2007 Conference in Arusha Tanzania with a Dell or Lenovo or maybe something else? [...] [...] Only one question comes to mind: Will we be blogging from the TEDglobal2007 Conference in Arusha Tanzania with a Dell or Lenovo or maybe something else? [...]

]]> By: Ddavef http://www.mikestopforth.com/2007/02/07/dell-follow-up/comment-page-1/#comment-4531 Ddavef Thu, 08 Feb 2007 14:53:14 +0000 http://www.mikestopforth.com/2007/02/07/dell-follow-up/#comment-4531 Firstly I seriously doubt that 2000 were sold at R0. If they were then a lot of people ordered more than one in an attempt to take excessive advantage of Dell's rather obvious mistake. Just as customers need to be vigiliant to ensure they do not make mistakes with their online purchase, Dell should ensure they front up to their own errors. I would ask Dell why they don't honour the offer, issue out the laptops but not more than one per person. This gesture of goodwill will cut down the amount they need to handout significantly. Ask Dell whether this was just a marketing ploy, all those net savvy people who are in the market for Dell computers like you and I now know exactly how to order a Dell laptop online, we now know the site address and how easy it was to actually use the site, an invaluable exercise Dell are probably happy we went through. Then we all blogged about it and reached an audience of thousands of active readers. The time I spent doing that, what do I have to show for it.......NOTHING, nada, zip..... just a follow up email to my purchase which reeks of poor PR and an apology that was hardly sincere or sympathetic! Firstly I seriously doubt that 2000 were sold at R0. If they were then a lot of people ordered more than one in an attempt to take excessive advantage of Dell’s rather obvious mistake.

Just as customers need to be vigiliant to ensure they do not make mistakes with their online purchase, Dell should ensure they front up to their own errors. I would ask Dell why they don’t honour the offer, issue out the laptops but not more than one per person. This gesture of goodwill will cut down the amount they need to handout significantly.

Ask Dell whether this was just a marketing ploy, all those net savvy people who are in the market for Dell computers like you and I now know exactly how to order a Dell laptop online, we now know the site address and how easy it was to actually use the site, an invaluable exercise Dell are probably happy we went through. Then we all blogged about it and reached an audience of thousands of active readers.

The time I spent doing that, what do I have to show for it…….NOTHING, nada, zip….. just a follow up email to my purchase which reeks of poor PR and an apology that was hardly sincere or sympathetic!

]]> By: Wezzo http://www.mikestopforth.com/2007/02/07/dell-follow-up/comment-page-1/#comment-4520 Wezzo Thu, 08 Feb 2007 09:03:56 +0000 http://www.mikestopforth.com/2007/02/07/dell-follow-up/#comment-4520 Mike a good one to throw at them would be why they never followed Dell USA's example when a similar website glitch happened. They honored orders at the erroneous price until stock ran out and gave away 10% discount vouchers to all the unlucky folks - <a href="http://www.usatoday.com/tech/zd/zd3.htm" rel="nofollow">USAToday</a>. Mike a good one to throw at them would be why they never followed Dell USA’s example when a similar website glitch happened. They honored orders at the erroneous price until stock ran out and gave away 10% discount vouchers to all the unlucky folks – USAToday.

]]> By: rafiq phillips http://www.mikestopforth.com/2007/02/07/dell-follow-up/comment-page-1/#comment-4504 rafiq phillips Wed, 07 Feb 2007 22:50:37 +0000 http://www.mikestopforth.com/2007/02/07/dell-follow-up/#comment-4504 I know of a particular award ceremony where 10 individuals will be receiving awards. a dell laptop will go great with each of those awards. 10/2000 = 0.5% I know of a particular award ceremony where 10 individuals will be receiving awards. a dell laptop will go great with each of those awards. 10/2000 = 0.5%

]]> By: JBagley http://www.mikestopforth.com/2007/02/07/dell-follow-up/comment-page-1/#comment-4489 JBagley Wed, 07 Feb 2007 18:47:30 +0000 http://www.mikestopforth.com/2007/02/07/dell-follow-up/#comment-4489 2000 laptops! wow. I think they could've at least sent us some freebies instead. Maybe a flash-drive, dell stickers or something. :-) 2000 laptops! wow. I think they could’ve at least sent us some freebies instead. Maybe a flash-drive, dell stickers or something. :-)

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