Dell: Gimme My Laptops! (So I Can Give Them Away)

Phew. What a story. Since Henk IM’d me earlier to tell me about Dell’s generous gesture (read: glitch-of-note) things have exploded. The entire South African blogosphere has been buzzing all afternoon about “Dell Hell Heaven” (nothing like Jeff’s experience).

I bought six. Armand bought five. Rafiq bought three. Henk says he knows of at least fifty people who bought laptops. Collectively, we’ve probably bought anywhere between 100 and 200 laptops. That’s a loss of about R 500 000 – R 1 000 000 for Dell SA in the blink of an eye.

Angus, in his infinite wisdom, pointed out that Dell covers this kind of shit-has-hit-the-fan stuff in their Terms and Conditions:

Dell uses reasonable care to make sure that the information appearing on this Site is accurate and up-to-date. However, errors and omissions do occur and the user should not take the accuracy of the information for granted but should check directly with Dell. None of the material contained in this Site is to be relied upon as a statement or representation of fact.

So if you were Mr. Dell SA, what would you do? First let’s be realistic. Us bloggers think we’re pretty important and influential but to Dell SA, never mind Dell global, we’re pond scum. They really don’t have to care, and probably don’t, whether we like them or not, because they’re making money anyhow. Lots of it. Dell could easily tell us to politely take a hike and refund us our measly payments for delivery.

Having said that, Dell is no stranger to the impact of citizen marketing on their brand. By faining to deliver, they’d elicit some heated responses. The online community in SA is only growing stronger. Geek dinners, 27, Muti and the community on the whole. We’re increasingly becoming a formidable force, probably quicker than even we realise. Warranted, they’ve been burned in the States and not here, but could this be SA’s Dell Hell?

To be honest, if it were my decision, I’d apologise for the mistake (omission) and offer a refund, and maybe a voucher or coupon in compensation. Better that than fart 1 bar to the breeze.

But having said that, here’s my challenge to you, Dell SA, if you read this. I will donate all six of the laptops I purchased to Baragwanath once Andy Hadfield has kitted them out with the right gear, if you deliver on your error.

That way, you win and Bara wins and I fell warm and fuzzy at night.

What say you?

  • http://www.chilibean.co.za Paul

    If Dell actually delivers and help you get those computers to Bara, I’ll put a sidebar banner on chilibean for a month to support the company that cares!

  • http://allscrubbedup.blogspot.com Andy Hadfield

    Shoo wow. Nice gesture. Do they come with steel desk bolts and anti over-paid managers stealing them locks ?!? :)

    But we’ll take 100. If not Bara, some other medical field must be able to use them.

  • http://allscrubbedup.blogspot.com SA Doc

    Bloody doctors unfortunately aren’t saints and would steal. Sigh. Love the banner idea though. Do Dell make desktops that could be bolted in a cage on a desk (with guard dogs)? :-)

  • Armand du Plessis

    Just a small note, the figure of 5 I added to the count in the comments on Henk’s post was the total orders from within our company. I personally only ordered a single notebool.
    As it probably was an honest mistake from Dell and should they choose to to the honourable thing and stick to the quoted prices it’s only fair to return the favour and not exploit the situation too much :)
    That said I like your gesture of not keeping the laptops, should you receive them, and instead donating them to Baragwanath.

  • Tyler

    I didn’t even get time to get one :(

  • Deon

    I also picked up the headline on Di.gg.
    Unfortunately by that time they had redirected the link to a ‘Page not found’ generic page listing their laptops.
    Personal experience with Dell…
    Great Laptops, but they managed to ‘lose’ my order twice in their European order system. It eventually arrived +- 2-3 months after me paying for it.
    Their quality is great, but until they open a local SA office/distributor (if they have not already done so by now) , I would not purchase from them again.

    That said, I think they are a little overpriced compared to similar spec models from other reputable manufacturers that have local offices / support here in SA.

    Except for the ‘free’ model of course :)

  • Brett

    Reminds me of my little purchase I made, make for great reading..
    http://brettgrant.itspace.co.za/blogs/index.php?blog=2&page=1&paged=2

    Good Luck, please let us know the result.

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  • http://chump-style.blogspot.com Wezzo
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  • http://www.mikestopforth.com Mike

    Turns out we actually sold 2500 laptops. Hells bells.

  • maylene fernando

    Hello,

    My name is Maylene, and I live in Philippines. Can someone here donate me his laptop? I just need it badly, I just started my work at home. If someone here has a good-heart who can donate his laptop, you can email me: cecille194906@yahoo.com

    Thank you and God bless.

    Kind regards,
    Maylene

  • Dilan

    Im 15 and in need for a laptop at the moment.
    I belive this isnt a scam so if possible please email me back with your telephone number so i can contact you for further notice.

    Also how do i get a free laptop?

    Thanks alot.

  • Robyn

    Please pretty please can I Have a lop top eneyone please

  • Robert

    Just wanted to say helloo

  • tosin

    pls i need a laptop. and i am erom nigeria .i cant realy afford it.
    thanks

  • Melissa

    Very good web site, great work and thank you for your service.

  • Thomas

    Listen to this : ( I will make this short and sweet.
    We run an HIV Research Unit in Cape Town, testing, and treating a huge population infected and affected by HIV and HIV related conditions. Our doctors are constantly involved with new studies on how to treat patients with HIV and TB and how to keep them on treatment. These Laptops that everyone is crying about? Just send them all to our research team. We will put it to good use. We rely on any external funding to further our course. Take a moment and think – HIV research,testing and Anti retroviral treatment in a gang infested community on the Cape Flats? Do you get the picture? Now please do the right thing with these Laptops – We need them.

  • Thomas

    I am hammering this away once more………
    We run an HIV Research Unit in Cape Town, testing, and treating a huge population infected and affected by HIV and HIV related conditions. Our doctors are constantly involved with new studies on how to treat patients with HIV and TB and how to keep them on treatment. These Laptops that everyone is crying about? Just send them all to our research team. We will put it to good use. We rely on any external funding to further our cause. Take a moment and think – HIV research,testing and Anti retroviral treatment in a gang infested community on the Cape Flats? Do you get the picture? Now please do the right thing with these or any other unwanted Laptops – We need them.

  • cheap computers

    Its good that Dell uses reasonable care to make sure that the information appearing on this Site is accurate and up-to-date.

  • http://www.wishanddesire.blogspot.com Joshua

    Hi, I guess I have to commend the officials of this site, for couple of weeks now I have been surfing the internet hoping to get HELP from individuals and Agencies.

    I am a High School graduate, with qualification also in Computer Graphics and also computer hardware, I also took the opportunity provided by the internet to study into GCSE ICT (General Certificate of Secondary Education, UK)

    I am from Ghana, and for couple of weeks now I and some colleagues of mine have been fighting to introduce the use of internet into our basic and community schools and to eradicate the Internet fraud menace engulfing our youth and in my schools.

    About only 5% of Ghanaian have access to the internet. Within this cycle of percentage of Ghanaian using the internet almost 98 % of them are teens and youth and almost 96% are engage in internet fraud, as a result of this- they could not access the vast educational opportunities offered by the internet.

    We started in some of the Basic and High schools in my communities and we truly need assistance in terms of laptops with wireless equipment so that we can be able to use the internet in educational institutions that do not have access to the internet and computers.

    We are not only targeting the eradication of the menace, No’ but we hope to introduce internet to the people where they can enhance their learning abilities and also make the internet business friendly for the coming youths.

    Read more about the Statistic from CBN blogs. http://wishanddesire.blogspot.com/2009/10/eradicating-internet-fraud-in-ghana.html
    Contact me:

    Joshua Allegra
    Email: tony4trivis@gmail.com
    Tel: 233- 246 623- 249

    Thank you.

  • emmanuel dladla

    i need laptop to anyone who can assist me coz i’m doing information technology so i don’t have it at home it hard for me to do my varsity work please .you can post it to 755 10th street clermont 3610 or call me at 0746956405 and i don’t have email address

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